The Chelmsford Citizens Advice Bureau serves people living in the Chelmsford area. If you live outside of the area then you need to contact the bureau closest to you. To find your local bureau please use your postcode in the Citizens Advice bureau search facility.

Burgess Well House
Coval Lane

Advice line: 03444 111 444 (to speak with an advisor)
Office:01245 205605 (to speak to an administrator)
Fax:01245 281388

Please note, in order to deal with your enquiry appropriately, all calls are recorded.


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Chelmsford CAB Office Building

The Chelmsford CAB offices are located in a recently refurbished Chelmsford Council building in Coval Lane. The entrance is on the left hand side of the building.

Chelmsford CAB office

Access to services

The Get Advice page on this website contains links to advice which can often provide solutions to many common problems people face. If you can't find an answer to your issue you can access our service by phone, email or in person.

Most enquiries can be dealt with quickly by phone or by email which could save you the journey to our bureau and what may be a lengthy wait.

In person (drop in)

Usually this will take the form of a short introductory interview to help decide how you can be best advised. You may then be asked to make a subsequent appointment.

Mon: 09.00 - 16.30   
Tue: Closed   
Wed: 09.00 - 16.30   
Thu: 09.00 - 16.30   
Fri: Closed   
Sat: 09.30 - 12.00*  *Closed 1st and 3rd Saturday each month and Bank Holiday weekends.

Access details

  • Wheelchair accessible - yes
  • Wheelchair toilet access
  • Internet advice access

By phone

Our Adviceline telephone number is 03444 111 444 and an adviser should be available at the following times:

Mon: 09.00 - 16.30   
Tue: 09.00 - 16.30   
Wed: 09.00 - 16.30   
Thu: 09.00 - 16.30   
Fri: 09.00 - 16.30   
Sat: 09.30 - 12.00*  *Open 2nd and 4th Saturday of each month and not on Bank Holiday weekends.

Please note, in order to deal with your enquiry appropriately, all calls are recorded.

By email

You can use our Email enquiry form to describe the problem you are having. We will respond as soon as possible depending on staff availability.