Contact

The chelmsford Citizens Advice Bureau serves people living in the Chelmsford area. If you live outside of the area then you need to contact the bureau closest to you. To find your local bureau please use your postcode in the Citizens Advice bureau search facility.

Burgess Well House
Coval Lane
CHELMSFORD
Essex
CM1 1FW

Advice line: 01245 205656(to speak with an advisor)
Office:01245 205605 (to speak to an administrator)
Fax:01245 281388

Please note, in order to deal with your enquiry appropriately, all calls are recorded.

Map


View Chelmsford Citizens Advice Bureau in a larger map

Chelmsford CAB Office Building

The Chelmsford CAB offices are located in a recently refurbished Chelmsford Council building in Coval Lane. The entrance is on the left hand side of the building.

Chelmsford CAB office



Access to services

The Get Advice page on this website contains links to advice which can often provide solutions to many common problems people face. If you can't find an answer to your issue you can access our service by phone, email or in person.

Most enquiries can be dealt with quickly by phone or by email which could save you the journey to our bureau and what may be a lengthy wait.

By phone

Our Adviceline telephone number is 01245 205656 and an adviser should be available at the following times:

Mon: 09.00 - 16.30   
Tue: 09.00 - 16.30   
Wed: 09.00 - 16.30   
Thu: 09.00 - 16.30   
Fri: 09.00 - 16.30   
Sat: 09.30 - 12.00*   

Please note, in order to deal with your enquiry appropriately, all calls are recorded.

*Closed 1st Saturday each month and Bank Holiday weekends.

By email

You can use our email enquiry form to describe the problem you are having. We will respond as soon as possible depending on staff availability.

In person (drop in)

Usually this will take the form of a short introductory interview to help decide how you can be best advised. You may then be asked to make a subsequent appointment.

Mon: 09.00 - 16.30   
Tue: 09.00 - 12.30   
Wed: 09.00 - 16.30   
Thu: 09.00 - 16.30   
Fri: 09.00 - 16.30   
Sat: 09.30 - 12.00*   

*Closed 1st Saturday each month and Bank Holiday weekends.

Access details

  • Wheelchair accessible - yes
  • Wheelchair toilet access
  • Internet advice access

Other locations

Chelmsford City Council Customer Service Centre

We have a permanent presence in the Chelmsford City Council Customer Service Centre every day from 10am to 4pm. The address is:

Civic Centre
Duke street
Chelmsford CM1 1FW

Just go to the main Meet and Greet desk, where one of the Customer Service Advisors will be happy to direct you. More information on the Customer Service Centre can be found here...


South Woodham Ferrers

There is a small branch at:

The Health Services Clinic
Merchant St,
South Woodham Ferrers
CHELMSFORD
Essex CM3 5BF

Link to map

An adviser is present alternate Tuesdays between 1.30 and 4.00 pm.