Privacy Policy

We follow Citizens Advice's national guidelines on client privacy, data storage, data retention and your right to access the information we hold on you.

Full details can be found here:

The only personal information collected by this site is any input you may make to enquiry forms.

In order to help you we need to maintain a record of your case and sending a completed enquiry form is considered as an agreement for us to do so. Forms on this site may sometimes ask for data of a sensitive nature but please be assured that everything you tell us will be treated in strictest confidence. Confidentiality is key to the service provided by all Citizens Advice bureaux.

Some of the data which we ask to record may not appear directly relevant to your query but it is used for statistical purposes, with the aim of improving the service provided to all clients by Citizens Advice.

None of the forms on this site contain hidden fields so, apart from the date and time of the request, the fowm will only pass us only the information which you have typed in.

Whilst every effort is made to ensure the security and integrity of your personal information no data transmission over the internet can be guaranteed 100% secure. If you are concerned about confidentiality then please contact us by phone or in person.

The data we store can be shared with certain other Citizens Advice Bureaux or the Citizens Advice national association who are working in partnership to provide the best possible service to clients.

We are subject to regular audits by the Citizens Advice national association, the Community Legal Service and Office of the Immigration Services Commission. The people who perform these audits will sign a confidentiality statement, as do all our staff.

Please note that giving us permission to keep records in this way does not allow us to contact other agencies on your behalf or to pass any information on to them, unless we are required to do so by law. Where contacting a third party is necessary in order to deal with your enquiry, we will specifically request your express permission.