Receptionist
Receptionists are an integral part of the team, managing ‘front-of-house’
on the basis of information provided by the advice session supervisor.
The receptionist role may be undertaken by one or more people. As a
receptionist you would:
- greet clients and other visitors
- answer the main line phone, not the advice line.
- ensure clients know what is happening and how long they have to
wait - explain the services available
- inform supervisors when clients arrive for a pre booked
appointment. - maintain the reception area
- enter information into computer systems.
- deal with the daily post
Specific qualifications and experience are not required to take on the
role. However, you need to: - have a good manner when talking to people
- have good computing skills
- have an understanding of, and commitment to, confidentiality
- be friendly and approachable.
