Textphone: 0800 144 88 84.
Adviceline opening times:

Christmas closed from 12:00 Tuesday 24 December 2019 to 09:00 Thursday 2 January 2020
Mon: 09:00 – 16:30
Tue: 09:00 – 16:30
Wed: 09:00 – 16:30
Thu: 09:00 – 16:30
Fri: 09:00 – 16:30
Sat + Sun: Closed
Our telephone Adviceline is staffed by a dedicated team of trained volunteers.

We can help you resolve your problem.

We won’t tell you what to do, but our knowledgeable volunteers will talk through your options with you, to help you to make your own decision.

Please note: The Adviceline number is a national number, so your call might not be answered by the Chelmsford office. However, all Citizens Advice volunteers are trained to help. If further advice is needed, then Adviceline will ask the Chelmsford office to contact you.

Calls to 0800 numbers are free from a landline or mobile.

You can also contact us in the following ways.

Self Help

Face to Face



Citizens Advice Chelmsford, Burgess Well House, Coval Lane, Chelmsford CM1 1FW


Citizens Advice Chelmsford, Registered Charity No. 1088290, Company No. 4063248.
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