Universal Credit

Universal Credit

Help to Claim
Opening times:
Mon-Fri 08:00 – 17:00

The Universal Credit “Help to Claim” line is staffed by a
dedicated team of trained volunteers, able to help:

  • Check whether you are eligible for Universal
  • Set up an email address and/or Universal credit
  • Work through your claim to-dos
  • Access the Universal Credit helpline or
    Department for Work and Pensions (DWP) home visit service
  • Verify your identity
  • Provide additional evidence
  • Prepare for monthly payments
  • Access direct payments to your landlord
  • Apply for additional financial support

As this is a national telephone number, your call might not
be answered by the Chelmsford office. However, all our volunteers are trained to help and if further advice is needed, then the “Help to Claim” line volunteer will ask the Chelmsford office to contact you to arrange an appointment.

You can learn more about Universal Credit on the Citizens Advice website or visit our YouTube channel


Citizens Advice Chelmsford, Burgess Well House, Coval Lane, Chelmsford CM1 1FW

Email: enquiries@chelmsfordcab.org

Citizens Advice Chelmsford, Registered Charity No. 1088290, Company No. 4063248.
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