This website is run by Chelmsford Citizens Advice who are committed to ensuring that the website is accessible to everyone regardless of disability, capability or technology.

This page states our intention that our website is usable and accessible to all users and details some of the measures taken to achieve that aim.

Text size and screen resolution

The text on this website is defined such that your browser calculates the text size rather than displaying fixed values. This means that users can easily change the text size using their browser settings. Depending on which web browser you are using, this can be done using the following toolbar pathways:

• Internet Explorer: View > Text size. Alternatively, hold Ctrl and roll your mouse wheel if you have one.
• Microsoft Edge: Ctrl + to enlarge, Ctrl – to reduce.
• Mozilla Firefox: View >Text size. Alternatively, hold Ctrl and roll your mouse wheel if you have one.
• Opera: View > Zoom. Alternatively, hold Ctrl and roll your mouse wheel if you have one
• Safari: View > Make text bigger. Alternatively, hold Ctrl and roll your mouse wheel if you have one

Another option is is to change the resolution of your computer screen to make the entire screen display bigger or smaller. Depending on which operating system you are using, this can be done in the following ways:

• Microsoft Windows: Start > Control Panel > Display > Settings
• Apple Macintosh OSX: System Preferences > Displays > Resolution

Screen colours

You can use your web browser options to choose your own colours. Depending on which web browser you are using, this can be done in the following ways:

• Internet Explorer: Tools > Internet Options > General > Colors
• Mozilla Firefox: Tools > Options > Content > Colors
• Opera: Tools > Preferences > Fonts and Page Style
• Safari: Safari > Preferences > Appearance

For more information and help about changing your browser settings please visit the BBC’s My Web My Way pages.

Documents

Documents on this website are provided in PDF format which can be opened by software already available on most computers. PDF files allow basic accessibility and simple PDFs should not represent an accessibility problem. If you are having trouble reading a PDF document on this website, Adobe offers a free online tool for converting PDF documents to HTML or text.

For more information about PDF accessibility see the Adobe website accessibility section.

Alternative Text

Where appropriate images on this site are accompanied by a brief alternative text which identifies the image or its function. This alternative text (alt-text) is generally only visible when the browser’s automatic image loading feature is turned off.